Terms of Service

1. Acceptance of Terms

By accessing or using Sound Step Music ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and Sound Step Music regarding your use of the Service.

2. Description of Service

Sound Step Music is an online educational platform that provides music reading lessons and activities for children of all ages. Our service includes:

• Interactive music reading lessons from beginner to college level
• Progress tracking and achievement systems
• Gamified learning experiences
• Parent dashboards for monitoring multiple children
• Subscription-based access to premium content

3. User Accounts and Eligibility

3.1 Account Creation

• You must be at least 18 years old to create an account
• Parents/guardians create accounts and add their children's profiles
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You may not share your account with others

3.2 Children's Use

• Children under 13 may use the Service only under parental supervision
• Parents are responsible for their children's use of the Service
• Children cannot create their own accounts or communicate with other users

4. Subscription Plans and Billing

4.1 Subscription Tiers

• Free Plan: Basic note reading lessons with limited access
• Basic Plan ($9/month): Intermediate lessons, games, up to 3 kids
• Premium Plan ($19/month): All content, unlimited kids, priority support

4.2 Billing Terms

• Subscriptions are billed monthly in advance
• Payment is processed securely through Stripe
• Prices are subject to change with 30 days' notice
• Failed payments may result in service suspension
• You can cancel your subscription at any time

4.3 Refund Policy

• Free trials: No charges if canceled before trial ends
• Monthly subscriptions: Prorated refunds for unused time may be provided at our discretion
• Refund requests must be submitted within 30 days of billing
• Contact support for refund requests

5. Acceptable Use

5.1 Permitted Use

You may use the Service for its intended educational purposes only.

5.2 Prohibited Activities

You may not:

• Violate any applicable laws or regulations
• Share your account credentials with others
• Attempt to hack, reverse engineer, or compromise the Service
• Use the Service for commercial purposes without permission
• Copy, distribute, or modify our educational content
• Create multiple accounts to circumvent subscription limits
• Use automated systems to access the Service
• Upload harmful content or malware

6. Intellectual Property

6.1 Our Content

All content on the Service, including lessons, exercises, graphics, and software, is owned by Music Reading Practice and protected by copyright and other intellectual property laws. You may not use our content outside of the Service without written permission.

6.2 User Content

You retain ownership of any content you submit to the Service (such as support messages). By submitting content, you grant us a license to use it for providing and improving the Service.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by ourPrivacy Policy, which is incorporated into these Terms.

8. Service Availability

• We strive to maintain high service availability but cannot guarantee 100% uptime
• We may perform maintenance that temporarily interrupts service
• We reserve the right to modify or discontinue features with reasonable notice
• We are not liable for service interruptions beyond our control

9. Termination

9.1 Your Right to Terminate

You may terminate your account at any time by canceling your subscription and deleting your account.

9.2 Our Right to Terminate

We may suspend or terminate your account if you violate these Terms or engage in harmful behavior.

9.3 Effect of Termination

Upon termination, your access to the Service will cease, and your data may be deleted according to our retention policies.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

The Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be error-free, secure, or available at all times.

10.2 Educational Disclaimer

Our Service is designed to supplement, not replace, traditional music education. Results may vary, and we make no guarantees about learning outcomes.

10.3 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the United States and the state where our company is incorporated.

11.2 Dispute Resolution Process

1. Contact our support team to try to resolve the issue informally
2. If unresolved, disputes may be subject to binding arbitration
3. You may opt out of arbitration by contacting us within 30 days of account creation

12. Changes to Terms

We may modify these Terms periodically. We will notify you of significant changes by:

• Email notification to your registered email address
• Prominent notice on our website
• In-app notification when you next use the Service

Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us: